Center Head | Domestic BPO | Chennai

3 - 8 Years
Chennai

Job Description

- Responsible for Profit & Loss of the center
- Ensures high quality services in line or above industry standards.
- Have complete ownership of the output delivered by the team
- Responsible for performance management and compliance of processes within the team including appraisals, monthly ratings, discipline, etc.
- Ensure training of team members and identify specific/periodic training programs for the team
- Ensures that Call Center crisis and contingency plan management measures are in place
- Assist in Acquiring New Businesses.
- Should independently be able to manage / handle teams of 400+ agents including AMs TLs, Trainers, Team Coach etc.
- Telecom Domestic Voice background is mandatory.
- Good communication with Tamil as a regional language would be given preference.

Qualification : Min graduation
Location : Chennai

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Head/VP/GM-Operations

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Jobs territory
" Jobs Territory " helps connecting businesses to the right workforce, providing them a platform for effective management and recruitment system.

" Jobs Territory " is a class apart company specialized in few Industries & their domain of E-Commerce, Retail, Manafacturing, Hospitality, BPO-KPO, Health Care & Insurance, Recruitment and is focused in delivering best-in-class solutions and services in HR enabled by stringent and inherent quality standards, cutting edge technology and state of art infrastructure.

We aspire to meet the demands of a technologically challenging environment, by providing solutions based on right technology and key customer insight.

OUR MISSION
Our mission, is to help businesses succeed so communities prosper.

OUR VISION

Our vision is to become the employers’ preferred Recruitment Agency of choice based on the extent and quality of our service. We also endeavor to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations

VALUES
Focus reach
Digital Approach
Trust
Knowledge &
Innovation
View Contact Details+

Recruiter Name:Berin Gogoi

Contact Company:Jobs territory

Telephone:9620038567

Website:http://jobs.jobsterritory.com