Concept Manager – Renowned E-commerce Firm

6 - 11 Years
Bengaluru

Job Description

KEY RESPONSIBILITIES

Retail Operation

  • Accountability of day to day operations of appointed section
  • Sales targets
  • Maintain department standards
  • Housekeeping & cleaning of departments
  • Security of stocks
  • Dept Checklists are maintained every day.
  • Consolidation of best sellers & clearing of broken range.
  • Be personally available to customers.
  • Liaising with MCs & Warehouse in charge for Stocks.

Customer Service  

  • Available for customers at all times and not engaging in merchandising during peak hours.
  • Attentive to customer needs & providing personalized service.
  • Ensure Meet, Greet & Direct guidelines are adhered to & approach customers with a smile.
  • Reporting customer complains to managers for further action.

Product Knowledge

  • Thorough knowledge of stocks in section/ department.
  • Thorough knowledge of brands/ sub-groups/ suppliers/ categories, options & features of the product.
  • Providing information of missing items/ loss of opportunity.

Retail Standards


  • Department is always clean, neat, tidy, dust free & stain free.
  • Usage of right fixtures and not overcrowding the section with extra fittings.
  • Ensure cartons, plastics, paper and trolleys are not lying around.
  • Ensuring damage merchandise is not on display at all times.
  • Maintain density of stocks on arms and shelves.
  • Correct size cubes/ stickers & hangers are used in all merchandise.
  • Back store & floor should be ready for customers well before shop opening hours.
  • Fixture maintenance & ensuring fitting height & spacing is maintained.
  • Ensuring discipline & hygiene standards are maintained on the floor

Display & Merchandise

  • Liaising with VM, ACM/ CM & ensuring in-store displays are up to date & fresh.
  • Products are arranged in brand/ story/ collection.
  • Checking of Merchandise includes visual displays, mannequin display, stacking, ensure proper size cube/ stickers/ tags on merchandise, check on steaming, etc.
  • Display of relevant signages/ visuals & changing when not relevant.
  • Shuffling of products from wall units to gondola or stands when the range is broken.
  • Display to be changed post consultation with ACM/ CM.

Inventory management & Security

  • Ensure merchandise is received from warehouse in correct quantity from warehouse & other shops & duly acknowledged.
  • Ensure stocks are well replenished. No arms/ shelves are empty.
  • Ensure Consolidations are done on best sellers & broken ranges.
  • Monitoring of slow movers and provide timely feedback.
  • Ensure all stocks are security tagged.
  • Ensure movement of stocks is documented cross merchandising b/w Concepts, Warehouse, Suppliers & inter-location.
  • Global count/ perpetual inventory variance are well within the prescribed norms.
  • Contributing ideas to control pilferages & reporting to Managers if any unusual activities on floor
  • Ensure all supplier returns are done within stipulated time
  • Ensure that all damage stocks are sent back to WH as per norms.


Workplace Service  

  • Consistent qualitative feedback on merchandise.
  • Reports on defective & damage stocks.
  • Constantly monitor competitor activities.
  • Recommendations/ suggestions on clearing of slow moving stocks.
  • Ability to train staff on department with regards to product knowledge, merchandising, Retail Standards, consolidation & reports.
  • Market Intelligence and feedback

Salary: Not Disclosed by Recruiter

Industry:Retail / Wholesale

Functional Area:Sales, Retail, Business Development

Role Category:Retail Sales

Role:Sales Executive/Officer

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Jobs Territory

"Jobs Territory " helps connecting businesses to the right workforce, providing them a platform for effective management and recruitment system.
"Jobs Territory " is a class apart company specialized in few Industries & their domain of E-Commerce, Retail, Manufacturing, Hospitality, BPO-KPO, Health Care & Insurance, Recruitment and is focused in delivering best-in-class solutions and services in HR enabled by stringent and inherent quality standards, cutting edge technology and state of art infrastructure.
We aspire to meet the demands of a technologically challenging environment, by providing solutions based on right technology and key customer insight.


OUR MISSION

Our mission is to help businesses succeed so communities prosper.



OUR VISION

Our vision is to become the employers' preferred Recruitment Agency of choice based on the extent and quality of our service. We also endeavour to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations



VALUES

Focus reach
Digital Approach
Trust
Knowledge &
Innovation
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Contact Company:Jobs Territory

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