Hi, Greeting from Jobs Territory..!
We are here to help you with best Requirement and with Best Salary .We are hiring for Customer support / Escalation process (Voice).
Qualification: Any Graduate / Postgraduate
Exp: - Min 1 Yr of Exp
Shift: - Complete Day Shift ||||| Timings: - 10am 7pm
Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Excellent written and verbal communications
At least 6 months of experience in customer support.
6 day working.
Should be able to speak in Hindi and English.
Should be able to make calls to customers to resolve the customer issues.
Graduation is Mandatory
Salary: INR 2,00,000 - 3,00,000 PA.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate Profile
We aspire to meet the demands of a technologically challenging environment, by providing solutions based on right technology and key customer insigh
Contact Company:Jobs Territory